Patricia and John are back from a week in the Drakensberg mountains at the foot of the Sani Pass in Natal. They showed me some pictures. Here is a picture taken from the hotel looking over the golf course towards the mountains of Lesotho.
Those mountains in the distance had snow on them just before Patricia and John left for home. Have a look at this.
Wow this is a long blog! Patricia and John had trouble with their car going to Natal. The day was saved by great service from BMW in East London. Here is what John told me happened (it is John's letter to BMW).
How Richard Hancock of BMW Autohaus Monti (East London, South Africa) saved our holiday.
On Wednesday 28th September 2011 we (the writer, my wife and 94 year old mother-in-law) started an 11 hour drive from Port Elizabeth to the Drakensberg mountains in Natal. We were in our BMW 318i (now out of motor plan).
After about 90 minutes at 06:30 am near Grahamstown the car started to lose power. I phoned the BMW emergency number and was advised to have the car checked at a BMW Agent as soon as possible. We decided make a detour and go to Autohaus Monti in East London. I was advised to speak to Richard Hancock (the Aftersales Manager at Autohaus Monti). We set off for East London and on the way I phoned Richard Hancock, explained the problem and said we were coming. He promised to attend to car as soon as we got there. We got to Autohaus Monti at about 10:00 am.
After about 30 minutes Richard Hancock reported to us. The news was not good: the air flow sensor needed replacing but Autohaus Monti did not have the part in stock. Here is how Richard Hancoqck solved the problem. He said: "We don't have the part in stock but my own BMW has the same part so I have taken it out of my own car and put it in your car. Carry on with your trip and next Wednesday on your way back come in and we will fit the new part."
And that is what happened. Richard Hancock and BMW saved our holiday. When I thanked him on our return he simply said "it is BMW policy to keep you on the road". There is only one word to describe the level of service I received:Fantastic.
Thank you Richard Hancock. Thank you BMW.
_______________________________________________________
Bye - from Indy
No comments:
Post a Comment